Last updated: October 26, 2026
These terms govern the use of this website and of the services of J&M Representaciones («J&M», «we»). By using this website or hiring our services, you accept these terms.
1. Who we are
J&M Representaciones is a private consulting and processing firm with an office at Office C1, Lirios de Cayalá 2, Boulevard Austriaco, Zone 16, Guatemala City. We are not the U.S. Embassy or an agency of any government, and we have no influence on their decisions.
2. Our services
We provide guidance and support in preparing and processing visa applications and other procedures. The approval or denial of a visa is solely at the discretion of consular authorities. Therefore, we do not guarantee the approval of any application or specific timelines, as these depend on the authority and on appointment availability.
3. Information on this website
The content of this website is informational and general. It does not replace advice for your particular case. Requirements, fees and procedures are set by the authorities and may change without notice.
4. Client responsibilities
- Provide complete, truthful and up-to-date information.
- Submit authentic and valid documents.
- Review the information in your application before it is submitted.
- Attend your appointments on time.
J&M is not responsible for the consequences of false, incomplete or omitted information provided by the client.
5. Prices and payments
Our prices are personalized and are shared before the service begins. The specific conditions of each service, including payment methods and, where applicable, refunds, are agreed with the client before starting. Fees and charges collected by authorities or third parties are separate from our fees and are governed by the policies of whoever collects them.
6. Official channels
Our only official channels are this website and WhatsApp +502 3011-8707. We are not responsible for communications, offers or charges made through other means in our name. If you have doubts about a message, verify it with us on WhatsApp.
7. Limitation of liability
To the extent permitted by law, J&M is not liable for visa denials, delays, changes in requirements or decisions by the authorities, nor for failures or interruptions of third-party services such as official platforms, messaging services or internet providers.
8. Intellectual property
The text, design, logo and other content of this website belong to J&M Representaciones or are used with permission. They may not be copied or used without written permission.
9. Links to other websites
This website contains links to third-party services. We are not responsible for their content or policies.
10. Changes to these terms
We may update these terms at any time. The current version is the one published on this page.
11. Governing law
These terms are governed by the laws of the Republic of Guatemala, without prejudice to the rights the law grants to consumers. Any dispute shall be submitted to the competent courts of Guatemala City.
12. Contact
For any questions about these terms, message us on WhatsApp at +502 3011-8707.