Last updated: October 26, 2026
At J&M Representaciones («J&M», «we») we respect your privacy. This notice explains what information we receive, how we use it and how we protect it when you visit this website or use our services.
1. Who we are
J&M Representaciones is a private consulting and processing firm with an office at Office C1, Lirios de Cayalá 2, Boulevard Austriaco, Zone 16, Guatemala City. Our official contact channel is WhatsApp +502 3011-8707.
2. What information we receive
We only receive the information you voluntarily provide through WhatsApp, at our office or through other means we agree on with you. Depending on the service, it may include:
- Identification and contact details.
- Family, employment, financial, academic and travel information.
- Immigration history and previous visa applications.
- Copies of personal documents needed for the process.
This website does not store personal data. The contact form only prepares a message that you send through WhatsApp, if you choose to.
3. How we use your information
- To advise you and prepare your quote.
- To prepare, organize and process the documentation for your case.
- To communicate with you about your case.
- To comply with legal, accounting and administrative obligations.
We do not use your information for any other purpose without your consent.
4. Who we share it with
We do not sell or trade your information. We only share it when necessary to provide the service you requested:
- With the authorities and entities involved in the process, such as the U.S. Embassy, its official application systems and the entities authorized to receive payments.
- For work visas, with the employer we represent, to the extent needed for the process.
- With technology providers we use to communicate or to run this website, such as WhatsApp and Cloudflare, which have their own privacy policies.
- When required by a competent authority under the law.
5. How long we keep it
We keep your information for as long as needed to provide the service and to comply with our legal obligations. Afterwards, we delete it or keep it securely as required by law.
6. How we protect it
We apply reasonable measures to protect your information against loss, misuse or unauthorized access. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
7. Your rights
You may ask us at any time to access, correct or delete your information, except when we must keep it by law. To do so, message us on our official WhatsApp.
8. Information about other people and minors
If you provide information about family members or other people, you confirm that you are authorized to do so. Information about minors must be provided by their parents or guardians.
9. Cookies
This website does not use advertising or tracking cookies. It may only store one cookie to remember the language you chose. Our provider Cloudflare may use technical security cookies to protect the website against attacks. We may also use anonymous visit statistics that do not use cookies or identify people.
10. Links to other websites
This website contains links to third-party services such as WhatsApp and Google Maps. Each has its own privacy policy, which we recommend you review.
11. Changes to this notice
We may update this notice at any time. The current version is the one published on this page, with its last updated date.
12. Contact
If you have questions about this notice or how your information is used, message us on WhatsApp at +502 3011-8707 or visit our office.